Important Information Regarding Your Mail Order!

§ 1 General
The following Terms and Conditions apply to business relations of any kind between Volker Träuptmann and the customer.
Deviations, including those based on deviating general terms and conditions of the buyer,
require our express written confirmation.
Our General Terms and Conditions (T&Cs) are deemed accepted upon placement of an order or acceptance of a service.
Offers contained in brochures, advertisements, the internet, emails, etc., are subject to change and non-binding, particularly regarding prices, technical specifications, and product changes.
Within the framework of the website, the customer can only make non-binding inquiries.
Only the offer subsequently issued is legally binding and must be accepted by the customer immediately, i.e., within 48 hours; otherwise, Volker Träuptmann is no longer bound by the offer.
Volker Träuptmann reserves the right not to provide the promised service if it turns out after the conclusion of the contract that the goods are unavailable, despite a corresponding covering transaction having been concluded.
In such a case, the customer will be notified immediately.
Any considerations already provided by the customer will be refunded without delay.
Further claims of the customer do not exist in this case, provided there is no intent or gross negligence.

§ 2 Delivery
All prices are cash prices including VAT, plus any applicable packaging and transport costs.
The goods must be inspected for transport damage immediately upon receipt by the customer or their agent. Identifiable transport damage must be reported in writing without delay.
The customer must have packaging damage confirmed in writing by the transport company upon acceptance of the goods.
Information regarding delivery periods is generally non-binding unless a specific delivery period has been agreed upon.
Claims for damages against Volker Träuptmann due to non-performance or delay are excluded, provided there is neither intent nor gross negligence.
Stated delivery times represent non-binding guide values, unless a binding delivery date
has been expressly agreed upon in writing.
Prerequisites for production are the timely receipt of all required materials as well as full approval by the customer.
In the event of unforeseeable delays, particularly due to supply bottlenecks, delays at shipping service providers, increased seasonal workload, or cases of force majeure, the delivery time shall be extended accordingly.
The customer will be informed of this immediately.
If the delivery is delayed by more than 14 calendar days beyond the originally stated guide value and the customer is not responsible for the delay, the customer is entitled to withdraw from the contract.
Payments already made will be refunded immediately in this case.

§ 3 Liability for Defects
In the event of a material or legal defect or the absence of a warranted characteristic, the customer's right is limited to supplementary performance.
In the event of its failure, the customer has the right to a reduction in price or to withdraw from the contract.
Minor dimensional deviations in logos, motifs, or micro-holes within the range of plus/minus 8 mm do not constitute a defect.
Color deviations resulting, for example, from the conversion of RGB to CMYK colors or different monitor settings are also not considered a defect.

§ 4 Due Date and Payment Terms
The customer is obliged to pay in advance (payment in advance).

§ 5 Retention of Title
Volker Träuptmann retains ownership of the delivered item until full payment of the purchase price and all ancillary claims.
In the case of delivery of multiple items, the supplier retains ownership of all items until full payment has been made.

§ 6 Copyright
The client warrants that the print templates ordered do not violate any third-party rights.
Should the contractor be held liable by third parties for copyright infringement due to the execution of the order, the client shall be liable for this.

§ 7 Place of Performance and Jurisdiction
Insofar as the buyer is an entrepreneur, Oestrich-Winkel / Hessen is agreed upon as the place of jurisdiction.
German law shall apply.

§ 8 Printing and Clerical Errors
Printing and clerical errors are not binding, nor are any calculation errors that may occur, even if these only become apparent later.

§ 9 Final Provisions
Should individual provisions of these terms – for whatever reason – not be applicable, this shall not affect the validity of the remaining provisions.

- As of January 1, 2025 -